Frequently Asked Questions (FAQs)
Effective November 13, 2022
Updated April 11, 2024
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QUESTIONS BEFORE PLACING AN ORDER
Q: Where are you located?
A: We are based in Phoenix, Arizona.
Q: Are you a Black-Owned Business?
A: Yes, we are a Black-Owned, Woman-Owned Business.
Q: What is your current production time?
A: New orders are usually delivered within 10-14 business days. This does not include weekends or holidays. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive. We currently use USPS or UPS for shipping.
Q: What is your refund policy?
A: ALL SALES ARE FINAL.
However, in the event of the following, refunds are issued to the original form of payment used on an order.
- The order is canceled by God Ain’t Petty, but I Am
- One or more of your items sold out since your order was placed
- The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 30 calendar days from the date of delivery. Please email orders@godaintpetty.com with your order number, a description of your issue, and a picture of the item.
Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
Q: I changed my mind. Can I cancel my order?
A: We create all items on demand. For this reason, canceling may not always be an option. We will evaluate cancellations on a case-by-case basis.
If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its original, unopened package. If the original packaging has been opened, the return will not be accepted. Please email orders@godaintpetty.com for assistance.
Q: Do you offer exchanges?
A: No, we do not accept exchanges.
Q: Do you offer rush delivery options?
A: Rush delivery options are available at checkout. The time shown does not include our processing time before shipping the order.
Q: What size should I order?
A: Our apparel is unisex sizing. Please see the size chart for more details.
Q: Will the colors seen on my screen be identical to the item received?
A: We cannot guarantee that the colors you see on your monitor will exactly match the colors of the product. This is due to variations in monitor settings. However, we do our best to provide accurate mock-ups of each item. In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity on our website. This is not considered a defect in quality or product.
Q: Do you offer long-sleeved t-shirts?
A: We offer a few long-sleeved t-shirts. You can find them here.
Q: Can my order be personalized?
A: No, we don’t offer customizations at this time.
Q: Can you remove the price when shipping the order for a gift?
A: The order ships with a pack list that does not contain the price.
Q: Which payment methods do you accept?
A: All major credit cards, Afterpay, PayPal, Google Pay, and Shop Pay.
Q: Can promotions or special offers change after they are announced?
A: Yes, we reserve the right to modify or cancel any promotions or special offers at any time. This may occur in cases of errors, unintended misuse, or abuse of the offers. Our aim is to ensure fairness and accuracy in all our promotional activities, and we appreciate your understanding in this matter.
Q: What is your policy on returns for items purchased during the 'Buy X, Get X Free' sale?
A: When you take advantage of our 'Buy X, Get Two X' offer, we're thrilled to provide you with great value. However, if you decide to return part of your order, please be aware that the refund amount may be adjusted. This is to ensure that the final purchase still meets the requirements of the sale. For example, if you return one item from this offer, the free items may no longer be eligible as part of the deal, and this will be reflected in your refund. We recommend reading our full return policy for more details to ensure a smooth shopping experience.
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QUESTIONS WHILE WAITING FOR MY ORDER TO SHIP
Q: Where is my order confirmation email?
A: The confirmation email is sent immediately. If you don’t see it in your inbox or spam folder, your email address may have been spelled incorrectly. Please email orders@godaintpetty.com with the name on your order.
Q: I forgot to add my discount code. Can you apply my discount code to my existing order?
A: If your order has already been processed and shipped, we cannot make any changes to your order. Please email orders@godaintpetty.com with your order number and discount code, and we will advise if we can apply the discount.
Q: When will my order ship?
A: Once your order is placed, it’s usually delivered within 10-14 business days. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive.
Q: I changed my mind. Can I cancel my order?
A: We create all items on demand. For this reason, canceling may not always be an option. We will evaluate cancellations on a case-by-case basis.
If your order is in active processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its original, unopened package. If the original packaging has been opened, the return will not be accepted. Please email orders@godaintpetty.com for assistance.
Q: There is a sale for something that I previously purchased. May I get a discount on my previous order?
A: We do not apply discounts or sales prices to previous orders.
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QUESTIONS ONCE MY ORDER HAS SHIPPED
Q: My order appears stuck in “pre-shipment.” What should I do?
A: Orders are usually dropped at the shipping company Monday - Friday. If your order is still in “pre-shipment” for more than 3 business days, please email orders@godaintpetty.com with your order number and issue.
Q: My order appears stuck “in transit.” What should I do?
A: If your order’s tracking does not update for 2 weeks after being received by the carrier, please email orders@godaintpetty.com with your order number.
Q: I only received part of my order. Where is the rest of my order?
A: Depending on your order, you may receive multiple mail pieces. Adult clothing, stickers, buttons, and journals ship from the same location. Tote bags, mugs, mouse pads, and children’s clothing ship independently. If you are missing an item, please email orders@godaintpetty.com with your order number and issue.
Q: What do I do if I receive a defective product or the wrong product?
A: We apologize for the error. Please email us at orders@godaintpetty.com with your order number and details of the issue (wrong item, size, defect) within 30 calendar days of delivery. Please include a picture of the issue. We will correct our errors by either issuing a full refund for the defective item or replacing the defective item. We will send the same item that was ordered (item, size, color, etc.). You must contact us within 30 days of the tracking delivery date with your issue.
Q: The tracking information shows delivered, but I have not received it. What should I do?
A: Occasionally, the shipping company will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email orders@godaintpetty.com with your order number, issue, and mailing address.
Q: My order was returned to the sender. What should I do?
A: If the shipping company returns your order due to an incorrect address, we will issue a refund (minus the shipping expense) or reship the item. A $9.95 reshipping fee will apply to all reshipments. If the unit number was missing, the reshipping fee would apply.
Q: I entered the wrong address at checkout. Can you reship my order to my correct address at no charge to me?
A: No. We are not responsible for incorrect addresses entered at checkout. We will not reship orders that were incorrectly addressed.
Q: I have an issue with my order. How long do I have to report an issue?
A. You must contact us within 30 calendar days of the tracking delivery date with your issue. Support will not be provided for orders delivered more than 30 calendar days ago.