FAQs

Frequently Asked Questions (FAQs)

Effective October 23, 2022

Updated January 1, 2023

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QUESTIONS BEFORE PLACING AN ORDER

Q: Where are you based?

A: We are based in and orders ship from Phoenix, Arizona.


Q: What is your current production time?

A: New orders are usually shipped within 10-14 business days. This does not include weekends or holidays. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive. We currently use USPS or UPS for shipping.


Q: Do you offer returns or cancellations after the order has shipped?

A: We now offer returns with a $6.95 processing fee. Please return the item to us in its original packaging (or equivalent) and unworn.  Once we receive the item after you return it, we will promptly process your refund minus the $6.95 processing fee. Please note: refunds can take up to 10 business days to be processed by your bank. Please email orders@godaintpetty.com before sending your package back to receive a return shipping label.


Q: Do you offer exchanges?

A: We now offer exchanges with a $6.95 processing fee. Please return the item to us in its original packaging (or equivalent) and unworn. Once we receive the item after you return it, we will email you an invoice to pay the $6.95 processing fee. Once paid, we will promptly process your exchange request. Please email orders@godaintpetty.com before sending your package back to receive a return shipping label.


Q: Do you offer rush delivery options?

A: We do not currently offer the option to rush an order. We process orders in the order they are received.  


Q: What size should I order?

A: Our apparel is unisex sizing. Please see the size chart for more details. 


Q: Will the colors seen on my screen be identical to the item received?

A: We cannot guarantee that the colors you see on your monitor will exactly match the colors of the product. This is due to variations in monitor settings. However, we do our best to provide accurate mock-ups of each item. In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity on our website. This is not considered a defect in quality or product. 


Q: Do you offer long-sleeved t-shirts?

A: No, we don’t offer long-sleeved t-shirts at this time.


Q: Can my order be personalized?

A: No, we don’t offer customizations at this time.


Q: Can you remove the price when shipping the order for a gift?

A: The order ships with a pack list that does not contain the price.


Q: Which payment methods do you accept?

A: All major credit cards, Afterpay, PayPal, Google Pay, and Shop Pay.


Q: Are you a Black-Owned Business?

A: Yes, we are a Black-Owned, Woman-Owned Business.


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QUESTIONS WHILE WAITING FOR MY ORDER TO SHIP

Q: Where is my order confirmation email?

A: The confirmation email is sent immediately. If you don’t see it in your inbox or spam folder, your email address may have been spelled incorrectly. Please email orders@godaintpetty.com with the name on your order.


Q: I forgot to add my discount code. Can you apply my discount code to my existing order?

A: If your order has already been processed and shipped, we cannot make any changes to your order. Please email orders@godaintpetty.com with your order number and discount code, and we will advise if we can apply the discount.


Q: When will my order ship?

A: Once your order is placed, it’s usually shipped within 10-14 business days. You will receive your tracking number at that time. Once shipped, orders are usually received within 5-7 business days for US destinations. International orders usually take a few weeks to arrive.

 

Q: I changed my mind. Can I cancel my order?

A: We charge a $6.95 processing fee for all cancellations. If your order has already shipped, your cancellation request will not be processed until we receive the order back. Please return the item to us in its original packaging (or equivalent) and unworn. Once we receive the order after you return it, we will promptly process your refund minus the $6.95 processing fee. Please note: refunds can take up to 10 days to be processed by your bank. Please email orders@godaintpetty.com before sending your package back to receive a return shipping label.  


Q: There is a sale for something that I previously purchased. May I get a discount on my previous order?

A: We do not apply discounts or sales prices to previous orders.

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QUESTIONS ONCE MY ORDER HAS SHIPPED

Q: My order appears stuck in “pre-shipment.” What should I do?

A: Orders are usually dropped at the shipping company Monday - Friday. If your order is still in “pre-shipment” after 3 business days, please email orders@godaintpetty.com with your order number and issue.


Q: My order appears stuck “in transit.” What should I do?

A: If your order’s tracking does not update for 2 weeks, we will send another order. Please email orders@godaintpetty.com with your order number and issue.


Q: I only received part of my order. Where is the rest of my order?

A: Depending on your order, you may receive multiple mail pieces. Adult clothing, stickers, buttons, and journals ship from the same location. Tote bags, mugs, mouse pads, and children’s clothing ship independently. If you are missing an item, [lease email orders@godaintpetty.com with your order number and issue.



Q: What do I do if I receive a defective product or the wrong product?

A: We apologize for the error. Please email us at orders@godaintpetty.com with your order number and details of the issue (wrong item, size, defect) within 30 calendar days of delivery. Please send a picture of the issue. We will correct our errors.


Q: The tracking information shows delivered, but I have not received it. What should I do?

A: Occasionally, the shipping company will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email orders@godaintpetty.com with your order number, issue, and mailing address.



Q: My order was returned to sender or I had the incorrect shipping address listed. What should I do?

A: If the shipping company returns your order due to an incorrect address, we will issue a refund or reship the item. A $6.95 reshipping fee will apply to reshipments to a different address. If the unit number was missing, the reshipping fee will apply.